Refund policy

  • Order Cancellation: Once an order is placed, it cannot be cancelled.
  • Eligibility for Refund or Exchange: Refunds or exchanges are only permitted if the item is found to be broken upon arrival.
    • Evidence Required: Please take a video while unpacking the package to document any damage.
    • Submission: Share the video with us within 2 days of delivery by emailing it to tanrhebyrhea@gmail.com.
    • Contact: For queries, you can reach us on Whatsapp at 8879136359.
  • Video Requirement: Refunds or exchanges will only be processed if the video is provided within the 2-day window. Requests made after this period will not be eligible for a refund or exchange.
  • Refund Processing: Once a refund is approved, it will be initiated within 7 days of acceptance. The refund will be credited to the original payment method.
  • Policy Limitation: No refunds, returns, or exchanges are allowed for reasons other than those specified above.