Refund and Exchange Policy

Order Cancellation: Once an order is placed, it cannot be cancelled.
Address Changes: No request for address changes is permitted. However, in case incorrect address has been entered, please reach out immediately. The cost of re-shipments due to incorrect address entered will be borne by you (customer).
Returns: We don’t accept returns.
Eligibility for Refund or Exchange: We value our customers and hence every item is packed after a quality check and with the utmost care by filling it with enough cushion to avoid any turbulence related damages during shipping. However, in the event of receipt of damaged product, refunds or exchanges (subject to availability) are only permitted if the item is found to be broken upon arrival and the following requirements are fulfilled:
o Evidence Required: Please provide an unedited, uncut and complete video of unpacking the package to document any damage along with photos of the damaged item.
o Submission: Share the video, photos and order ID with us within 2 days (e.g. If package is delivered on the 15th, the request should be made by maximum 17th) of delivery by emailing it to tanrhebyrhea@gmail.com.
o In case of wrong item received: We perform a thorough check before pack the order. However, in the event of receiving the wrong item, the package must be returned in their original condition and securely packaged to prevent damage during transit. If the product is received by us with damage, we reserve the right to refuse/reject the request of return, exchange and refund.
Video Requirement: Refunds or exchanges will only be processed if the video is provided within 2 days from the date of delivery (e.g. If package is delivered on the 15th, the request should be made by maximum 17th). Requests made after this period will not be eligible for a refund or exchange.
Refund Processing: Once a refund is approved, the same will be initiated upon sharing the bank details for refund.
Important Note: No refunds, returns, or exchanges are allowed for reasons other than those specified above including, changing of mind, size issues, etc. Please read all the product descriptions before making a purchase as every information is provided to give you the utmost confidence in making a purchase.
Right to refuse: If the policies are not adhered to while requesting for a refund, return or exchange, we reserve the right to refuse or reject the same.

We hope these policies assist you in making an informed decision. For any further queries, please feel free to reach us on Whatsapp at 8879136359.